A leading UK lease management business set the goal of spearheading change and identifying opportunities to improve customer service, covering everything from process to the existing customer portal.
CASE STUDY: AGILITY & EFFICIENCY
PROFESSIONAL SERVICES
A fast-growing defence and logistics conference provider was looking to identify ‘bottleneck’ issues, evaluate the existing systems, and develop opportunities to improve team agility and efficiency.
CASE STUDY: LEGACY SYSTEMS
AGRICULTURE
A membership organisation for owners of land, property and businesses using unscalable legacy systems and processes needed to increase membership acquisition and improve customer satisfaction.
CASE STUDY: DIGITAL STRATEGY
REAL ESTATE
A luxury hotel group identified the need for a cohesive digital strategy, looking to evaluate systems and processes, review online presence, marketing efforts, and GDPR compliance.
CASE STUDY: CUSTOMER PLATFORM
THIRD SECTOR
A not-for-profit horseracing sporting body aimed to bring to market a new platform that would be the first online database of syndicate information, aiming to increase engagement and awareness.
CASE STUDY: DIGITAL STRATEGY
HEALTHCARE
A high-end private healthcare clinic facing increased competition and major business changes wanted to introduce a digital strategy to streamline operations and identify effectiveness of marketing efforts.
CASE STUDY: MERGING SYSTEMS
REAL ESTATE
A leading commercial landlord was growing fast through acquisition and needed to consolidate their systems landscape, to address a number of operational inefficiencies.
